An 8‑hour continuing education program designed for Residential Care Administrators and Behavioral Health Case Managers who want to strengthen core competencies and elevate the quality of care in their communities. This full‑day training blends regulatory essentials, practical skill‑building, and real‑world application across the most critical areas of resident and consumer support.

What the program covers:

• 3‑Hour Ethics — Foundations of ethical decision‑making, boundaries, professional conduct, and real‑scenario application.

• Co‑Occurring Disorders (1 Hour) — Understanding dual diagnoses and supporting individuals with layered behavioral health needs.

• Behavior Management (1 Hour) — Practical strategies for de‑escalation, communication, and maintaining safe, supportive environments.

• Dementia Care — Key indicators, communication approaches, and person‑centered practices for residents living with dementia.

• Insurance & Systems Navigation — Essential updates and guidance for supporting residents and consumers through coverage and service access.

• New‑Hire Process Improvement — Tools and approaches to strengthen onboarding, reduce turnover, and build confident, well‑prepared staff.

Who should attend:

Professionals in residential care, behavioral health, and long‑term care settings seeking high‑quality CE that is practical, relevant, and immediately applicable.